Store Refund Policy

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Last updated: 7 September 2026

This policy covers digital products bought from the 989 Sounds store: sample packs, presets and software. Our mastering service has a separate Refund & Revision Policy, because a service with revisions and an instant download are different things and deserve different rules.

1. The short version

If a product does not work, is not what we described, or you never received it, we fix it or refund it. If you downloaded it, listened to it and simply changed your mind, we normally cannot refund it, for the reason explained below.

2. Why digital downloads are different

European consumer law gives you fourteen days to withdraw from an online purchase. For digital content delivered immediately, that right ends as soon as the download begins, provided you agreed to immediate delivery and acknowledged the loss of the right of withdrawal. You give that agreement at checkout, before paying.

The reason is practical rather than legal: once a set of audio files is on your computer, returning it is impossible in any meaningful sense. This is standard across the industry and it is why we invest in letting you hear the material properly before you buy.

3. Listen before you buy

Every product page lets you hear what you are getting: the individual sounds, not only a mixed demo. Where a software product offers a trial version, use it. If something is unclear before purchase, ask us at info@989records.com and we will answer, including telling you honestly when a product is not right for you.

4. When we do refund

We refund, in full, in these cases:

You never received the product. Delivery failed and we could not resolve it.
The files are faulty. Corrupted, unreadable, incomplete, or materially different from what the product page described.
The product does not work as described on a system meeting the stated requirements, and we cannot fix it for you.
You were charged twice for the same product, or bought something you already owned.
The charge was not authorised by you. Tell us immediately and we will act.

In the first three cases we will normally try to solve the problem first, because a working file is usually what you actually wanted. If we cannot, you get your money back.

5. When we do not refund

You downloaded the product and changed your mind, or decided it does not suit your track.
You bought a product whose stated system requirements your setup does not meet, without checking first or using an available trial.
You want a refund but intend to keep using the material.
The request concerns a free product.

6. How to request a refund

Write to info@989records.com with the email address used for the purchase, the order or invoice number, the product name, and a description of the problem. For technical faults, telling us your operating system and software version usually lets us solve it in one reply instead of five.

We answer refund requests within two working days. Because Paddle.com Market Ltd is the merchant of record for your purchase, the refund itself is issued by Paddle to the payment method you used, and normally appears within five to ten working days depending on your bank. You may also contact Paddle directly using the details on your invoice.

7. Chargebacks

If something has gone wrong, please write to us before contacting your bank. A chargeback costs us a fixed fee on top of the disputed amount, takes weeks to resolve, and gets you your money more slowly than simply asking us would. We have never refused a legitimate refund.

8. Subscriptions

Should we introduce a subscription product in future, it will be cancellable at any time from your account area, cancellation will stop the next renewal rather than requiring you to contact us, and this policy will be updated to describe it before any such product goes on sale.

9. Your statutory rights

Nothing in this policy limits the rights that consumer protection law gives you in the country where you live. Where those rights are more generous than this policy, they prevail.